Voice technology has evolved dramatically. What once sounded robotic and stilted now feels remarkably natural. Behind this transformation lies a fundamental shift in how developers approach human-like voice agents—moving beyond simple scripted responses to creating personalities that engage, understand, and respond with genuine nuance. The Evolution Beyond Scripts Traditional voice...

According to a new report published by Introspective Market Research, titled, Digital Onboarding Market by Component, Deployment Mode, and End-User, The Global Digital Onboarding Market Size Was Valued at USD 2.5 Billion in 2023 and is Projected to Reach USD 9.8 Billion by 2032, Growing at a CAGR of 16.2%. The Digital Onboarding Market is experiencing strong growth as organizations across...

The year 2025 emerged as a major turning point for the customer experience landscape and the broader transformation of contact centers worldwide. As enterprises rapidly shifted toward AI-driven models, the industry witnessed an unprecedented surge in automation, generative CX assistants, multimodal interaction capabilities, and omnichannel experience orchestration. These advancements not only...

In an increasingly competitive global marketplace, delivering exceptional customer experience (CX) is no longer optional—it is essential. Organizations across industries are recognizing the strategic importance of customer interactions in building brand loyalty, increasing retention, and ensuring long-term revenue growth. As customer expectations evolve rapidly, many enterprises are...

In today’s hyper-connected business landscape, customer relationships define success. Companies across industries are increasingly turning to Salesforce, the world’s leading Customer Relationship Management (CRM) platform, to unify customer data, automate workflows, and drive smarter decision-making. However, the true power of Salesforce is unlocked not merely by adoption—but...

Market Comprehensive Overview The global Voice of Customer (VOC) market has emerged as a critical pillar for modern businesses seeking to remain competitive in a customer-centric economy. In 2024, the market was valued at USD 21.15 billion and is projected to grow from USD 23.86 billion in 2025 to approximately USD 62.59 billion by 2032, reflecting a...