The global market for Cloud-Based Contact Centers (CCaaS), while still a high-growth and innovative space, is undergoing a powerful and unmistakable trend towards market share consolidation. A focused examination of Cloud-Based Contact Center Market Share Consolidation reveals that market power and new enterprise spending are increasingly concentrating around a smaller number of...

Polaris Market Research has published a new report titled Cloud-Based Contact Center Market Size, Share, Trends, Industry Analysis Report – By Offering (Software and Services), Communication Channel, Vertical, Application, and Region; Market Forecast, 2024–2032 that delivers up-to-date analysis with analyses of the current and future effects of the continuously changing...