Have you ever discovered that sending emails is not possible with QuickBooks? If so, you should be aware of the cause of QuickBooks' closing when sending emails. There could be several reasons why your QuickBooks isn't emailing your clients. 

The causes can range from non-technical client email storage full issues to technical ones, such as an improperly configured email preference in QuickBooks. In this blog, we'll discuss the technical issues that cause email problems with the application.

Why Does QuickBooks Crash While Sending Email Unexpectedly?

Various reasons might trigger the QB to close while sending an email, which will help you to understand the issue closely.

  • The application might be facing an issue in connecting with the email server
  • It might be that your Microsoft Windows components are damaged
  • A firewall or antivirus in the background is creating a connection problem
  • You may be utilising a blocked domain admin 
  • A wrong set of email preferences in QB may also trigger this error

Note:- QuickBooks crashes when opening a company file often occur due to corrupted data, damaged installation, or network issues affecting file access.

Recommended Resolutions to Fix QuickBooks Closes When Sending Email

Method 1: QBDT requires updating to its latest version 

  • First, open the QB on your device > find the Help menu > choose the Update QuickBooks Desktop option 
  • Then, pick Update now > hit on the Get Updates
  • At the end, need to exit from the application and need to reopen it to install the updates

Method 2: Looking at WebMail Preferences Settings

  • QuickBooks must be opened before you can select the Edit option from the top menu bar
  • The Send Forms option must be selected from the left panel after selecting the Preferences tab
  • Selecting the Edit option under the My Preferences tab after selecting the email account you are using is the next step
  • In this case, you can either check the SSL box or choose Default
  • It is now necessary to confirm that the server name in the Server Name column corresponds to the settings of your email provider

Method 3: Setting up Webmail to Work with QuickBooks

  • You need to move to the QuickBooks Edit menu and choose Preferences
  • Choose the option Send Forms
  • Then, select the Web Mail option and click Add
  • Now, you need to fill out the Add Email info and proceed by clicking the OK option
  • Finally, select OK to save and apply your changes

Method 4: Checking the Email Address

  • You must first select Customers & Leads, after which you must click on Customers
  • You must choose the clients for whom the mail was not delivered here
  • You must check the email address and choose the Edit option here. Additionally, you can change the email if needed
  • It's time to think about sending the email again

Method 5: Fixing the Application for QuickBooks Desktop

  • The Add/Remove Programs or Uninstall a Program option can be found by clicking the Windows Start button and choosing Control Panel
  • After selecting the Add/Remove apps or Uninstall a Program option, look for QuickBooks in the list of all downloaded apps
  • Once QuickBooks has been selected, choose the Repair option at the top.
  • To repair QuickBooks Desktop, choose the relevant options, then see if fixing the problem fixes it.

Read about:- QuickBooks application with revoked certificate prevents secure program execution; resolving certificate issues and updating QuickBooks restores safe and stable functionality.

Conclusion

This blog has covered the five best solutions to resolve the QuickBooks closes when sending an email, and the root cause properly. However, if you are unable to resolve it, dial +1(855)-738–0359 to connect with our expert. 

FAQs About QuickBooks Closing When Sending Email

Why does QuickBooks close when sending an email?

  • QuickBooks may close unexpectedly when sending emails due to conflicts with the integrated email client, corrupted QuickBooks installation files, outdated software, or improper email setup.

Does the type of email account affect QuickBooks behavior?

  • Yes, using Outlook, Gmail, or other email accounts incorrectly configured in QuickBooks can cause the software to crash when attempting to send messages.

Can outdated QuickBooks versions trigger email crashes?

  • Absolutely. Running an outdated QuickBooks version can lead to compatibility issues with email clients, resulting in crashes during email operations.

Do antivirus or firewall settings cause QuickBooks to close?

  • Yes, overly restrictive antivirus or firewall settings can block QuickBooks from accessing email servers, causing the program to shut down unexpectedly.

Is the damaged QuickBooks company file a reason for this issue?

  • A corrupted company file may interfere with background processes, including email functions, which can cause QuickBooks to close when attempting to send emails.

Can email client updates prevent QuickBooks from sending emails?

  • Yes, recent updates to Outlook or other email clients may conflict with QuickBooks’ integration if the connection settings are not adjusted properly.

Does QuickBooks crash when sending large attachments?

  • Sending large attachments can overload QuickBooks’ memory allocation for email processes, sometimes causing the program to close unexpectedly during the send operation.

Can resetting email preferences fix QuickBooks email crashes?

  • Yes, reconfiguring email preferences within QuickBooks, including selecting the correct email client and ensuring proper authentication, often resolves unexpected closures.

Does running QuickBooks as administrator help?

  • Running QuickBooks with administrative privileges allows full access to system resources and can prevent crashes caused by permission restrictions when sending emails.

Is repairing QuickBooks installation effective for email crashes?

  • Repairing or reinstalling QuickBooks can replace corrupted files and restore proper functionality, reducing the likelihood of the software closing while sending emails.

Can network instability cause QuickBooks to close during email?

  • Yes, poor or intermittent internet connectivity may disrupt communication with email servers, leading QuickBooks to shut down unexpectedly during email transmission.

How can I prevent QuickBooks from closing when sending emails in the future?

  • Keep QuickBooks and email clients updated, maintain stable internet connections, verify email settings, and ensure firewalls or antivirus programs allow QuickBooks communication.